The following are insurances with which we contract and/or will submit payment requests on our patients' behalf. This list is subject to change without notice or update on this website. Please contact our administration for the most up to date information or to confirm if we are currently contracted with your insurance company.
Companies that we contract with include:
HMSA PPO
HMSA HMO
HMSA Quest
HMSA Akamai Advantage
HMSA Blue Card plans
Humana PPO - MDX only**
Humana HMO - MDX only**
AARP Medicare Advantage through UHC - MDX only**
HMAA
UHA
UHC
Alohacare
Ohana Wellcare
Medicare
Companies that we DO NOT contract with include:
Aetna
Cigna
HMA
MultiPlan and any of it's many subsidiaries
Kaiser
VA and Tricare
Humana that is not part of the MDX network**
AARP that is not part of the MDX network**
**If you are wondering if you have an MDX specific plan, please reference the back of your card. It will have MDX stated on the back.
If you have any questions, you can contact our office for answers.
Mahalo for allowing us to serve you.
We routinely see patients out of network, meaning you are paying cash upfront, just as you would a hairdresser, a massage therapist or a lawyer. In some instances, patients have insurance coverage, but it's with a company with which we don't have a contract. If so, you may be able to submit your bill to your insurance company and receive some refund towards your payment made.
The following site, not affiliated with Maui Urology, gives a basic explanation of out of network reimbursement:
https://www.thesuperbill.com/blog/the-complete-guide-to-out-of-network-reimbursement
Effective 12/12/2025
After careful consideration, our practice will no longer accept Veterans Affairs (VA) insurance for new or renewed authorizations. This difficult decision comes after ongoing administrative challenges that prevent us from providing the timely, quality care our patients deserve.
What This Means for You
If you currently have an active Request for Service (RFS) on file:
If you do not have an active RFS:
If you have a pending RFS for an upcoming appointment:
Our Commitment to Veterans
This decision does not reflect our appreciation for your service. As a practice administrator with a family legacy of military service—including a father who served 20 years in the Army and earned three Purple Hearts—I understand the sacrifices veterans have made for our country. Additionally, three of Dr. Carlsen's grandparents served in the military, with his paternal grandparents meeting during their deployment in the Korean War. Neither of us took this decision lightly.
However, systemic delays in VA authorization processes, denials based on technical date discrepancies, and non-payment for services rendered have made it impossible for our small practice to continue participating in the VA network while maintaining the standard of care you deserve. During the most recent government shutdown, we experienced significant payment delays that further strained our ability to meet payroll and operational expenses. In other words, this has nothing to do with our desire to care for our veterans and everything to do with the VA delaying care and refusing to reimburse for services provided.
On an island with a critical shortage of healthcare providers and wait times already extending weeks to months, we cannot sustain the additional administrative burden that diverts resources from patient care.
Questions?
If you have questions about how this change affects your care, please contact our office at 808-242-8765
We remain committed to serving our veteran patients through Medicare or other insurances and appreciate your understanding.